Refund policy

Returns & Support

At Venin, we believe trust is earned. We carefully select every formula we offer and want you to feel confident in your purchase. If something isn't right, we'll do everything we reasonably can to make it right.

Return Eligibility

Unopened and unused products may be returned within 30 days of delivery for a refund.

To be eligible for a return, products must:

  • Be unopened and unused.
  • Be returned in their original packaging.
  • Include proof of purchase or your order number.

Customers are responsible for return shipping costs unless the return is the result of our error.

Opened Products

Because skincare and cosmetic products come into direct contact with the skin, we cannot verify their condition once they have been opened.

For that reason, we are unable to accept returns or issue refunds for opened or used products unless they are defective or damaged upon arrival.

We appreciate your understanding as this policy helps ensure the safety and quality of every product we send.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once reviewed, we'll replace the item or issue a refund at no additional cost.

If the mistake was ours, we'll always make it right.

If a Product Isn't Right for You

Skincare is personal. Every person's skin is different, and no formula is the perfect fit for everyone.

If one of our products doesn't work as expected for your skin, we'd genuinely like to hear about your experience. While we cannot accept returns on opened products, your feedback helps us improve our recommendations and better understand how our formulas perform in real routines.

If you'd like guidance on finding a better fit, we're always happy to help.

Order Changes & Cancellations

Orders may be changed or canceled before they enter fulfillment.

Once an order has been processed or shipped, we are unable to modify or cancel it.

Shipping Issues

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and your order has already shipped, additional shipping charges may apply to resend the package.

If your package appears lost or is delayed, please contact us and we'll gladly help investigate with the shipping carrier.

Refund Processing

Once your return has been received and inspected, approved refunds will be issued to your original method of payment.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions

If you have any questions about your order or our return policy, we're here to help.

Please contact us at: